We believe in full transparency. Here are the answers to the most common questions regarding Emotional Support Animals, Psychiatric Service Dogs, and housing protections.
An Emotional Support Animal is a pet that provides a comforting presence to help alleviate the symptoms of a mental or emotional disability. They play a critical role in their owners' daily well-being, helping them cope with conditions like anxiety, depression, PTSD, or chronic stress.
No, you do not. There is no official, legal, or governmental registry for Emotional Support Animals. A legitimate evaluation and letter from a licensed healthcare professional is the only documentation recognized under the Fair Housing Act. Beware of websites selling instant "ID cards" or "registrations."
Yes! Our standard evaluations can accommodate up to two pets, and our Platinum package allows you to include up to three animals on a single official letter.
Yes. Under the federal Fair Housing Act (FHA), housing providers must make "reasonable accommodations" for individuals with legitimate Emotional Support Animals. A valid ESA letter legally exempts you from "no-pet" policies, breed/weight restrictions, and monthly pet rent.
Many property managers now use third-party screening services (like PetScreening.com). For a small additional fee during checkout, our clinical team will directly assist with email verifications, phone calls, or filling out your landlord's specific paperwork.
We stand behind our clinical evaluations. In the rare event that your housing provider denies your legally compliant letter, simply forward us their written denial email, and we will issue a full refund of your evaluation fee.
Yes. If your ESA is a dog, California law requires a one-on-one virtual consultation with your assigned clinician. We make scheduling this consultation incredibly easy directly through our secure portal.
Yes. To ensure your letter is fully compliant and accepted by housing providers in Florida, state guidelines require you to complete a virtual consultation with your clinician.
Possibly. Each airline evaluates allowing your pet to fly for free on a case-by-case basis. Reach out to us and we can help you navigate this process, otherwise upgrade to the Psychiatric Service Dog (PSD)
While both provide crucial support for mental and emotional well-being, they have very different legal rights and training requirements. An Emotional Support Animal (ESA) provides comfort simply through their presence and does not require specialized training. ESAs are protected under housing laws (FHA) but do not have public access rights.